1. Overview
This Privacy Policy explains how Showcase Listings Media ("Company") collects, uses, stores, and shares information when you visit our website, contact us, create an account, or book services.
By using this website or submitting information through our forms, portal, or booking flows, you consent to the practices described here.
2. Information We Collect
We may collect the following categories of information:
- Contact information such as name, email address, phone number, brokerage, and company details.
- Account information submitted when you register for a client portal or log in to an existing account.
- Order and property details related to real estate media bookings, including listing address, scheduling preferences, service selections, and delivery notes.
- Communications you send to us through forms, email, text, or support requests.
- Technical and usage data such as browser type, device information, pages visited, referral data, and log information used for security and performance.
- Payment-related details required to complete transactions through third-party processors. We do not store full payment card numbers on this website.
3. How We Use Information
We use collected information to operate and improve our business, including to:
- respond to inquiries and provide customer support;
- schedule, manage, and deliver photography, video, drone, and related media services;
- create and manage portal accounts and service history;
- process payments, invoices, subscriptions, and related operational records;
- send confirmations, service updates, order notifications, and important account communications;
- monitor website security, prevent abuse, and troubleshoot technical issues;
- improve our website, workflows, and customer experience;
- comply with legal, tax, accounting, and recordkeeping obligations.
4. Sharing and Service Providers
We may share information only as needed to operate our services and business. This may include trusted providers that support:
- website hosting and infrastructure;
- email and communication delivery;
- order, scheduling, or media workflow tools;
- payment and billing processing;
- customer account, portal, or subscription management;
- analytics, security, and fraud prevention.
We do not sell personal information. We may also disclose information when necessary to protect our rights, enforce our policies, respond to lawful requests, or comply with legal obligations.
5. Cookies and Similar Technologies
This website may use cookies and similar technologies to support essential functionality, remember session preferences, maintain secure logins, and understand site usage.
- Essential cookies help the site function properly, including authentication and portal access.
- Preference or performance cookies may help improve usability and reliability.
- Third-party tools may set their own cookies when embedded services or integrations are used.
You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality.
6. Marketing and Communications
We may send service-related emails or messages such as booking confirmations, delivery notifications, billing notices, and account updates.
If we send optional promotional or marketing communications, you may opt out using the unsubscribe method included in those communications or by contacting us directly.
7. Data Retention
We retain information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and satisfy legal, tax, or accounting obligations.
Retention periods may vary depending on the type of information, the services provided, and whether an account, transaction, or support issue remains active.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices
You may contact us to request updates to your account or contact information, ask questions about your data, or request deletion where applicable and legally permitted.
- You may choose not to submit certain information, though that may limit our ability to provide services.
- You may disable cookies in your browser, subject to the functionality limits noted above.
- You may opt out of non-essential marketing communications.
10. Third-Party Links and Platforms
This website may link to third-party services, galleries, payment tools, or external platforms. We are not responsible for the privacy practices, content, or security of third-party websites or services.
You should review the privacy policies of those third parties before submitting information to them.
11. Children's Privacy
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this site.
12. Updates and Contact
We may update this Privacy Policy from time to time by posting a revised version on this page. Continued use of the site after updates means the revised policy will apply going forward.
If you have questions about this Privacy Policy or how your information is handled, please contact us using the information provided on our Contact page.